Cancellation and Refund
Last Updated: 18/05/2026
MindSpeak believes in helping its customers as far as possible and has therefore adopted a fair and transparent cancellation and refund policy. All MindSpeak products and services are delivered digitally — including webinars, masterclasses, and live courses.
Cancellation policy
- Live sessions & webinars: Cancellation requests must be submitted at least 48 hours before the scheduled start of the session. Requests made after this window will not be eligible for cancellation or refund.
- Pre-recorded courses & digital products: Cancellation requests will be considered only if made within 24 hours of purchase and before course access has been activated. Once access is granted, cancellations will not be entertained.
- All cancellation requests are subject to review and approval by the MindSpeak team. To request a cancellation, email support@mindspeak.club with your order details and reason for cancellation.
- Cancellation requests will not be entertained for missed sessions, non-attendance, or partial participation.
If you do not receive access details within 24 hours of purchase, please contact our support team at support@mindspeak.club.
Refund policy
- Session cancelled by MindSpeak: If a session is cancelled or rescheduled by MindSpeak and you are unable to attend the rescheduled date, you will be entitled to a full refund or credit towards another session of equal value, at your discretion.
- Access issues: If you are unable to access your course or materials due to a technical issue on our end and we are unable to resolve it within 48 hours, you will be eligible for a full refund.
- Product not as described: If the service you received is materially different from what was described at the time of purchase, please contact our support team within 7 days of purchase. Requests will be reviewed by the MindSpeak team and resolved on a case-by-case basis.
No refunds will be issued for:
- Missed sessions or non-attendance
- Partial participation or incomplete course completion
- Change of mind after course access has been granted
- Purchases made using promotional or discounted pricing, unless otherwise stated
If you do not receive your access details within 24 hours of purchase, please contact us immediately before raising a refund request — we’ll resolve it promptly.
How to Raise a Request
Email support@mindspeak.club with the subject line “Cancellation/Refund Request” and include:
- Your full name and registered email/WhatsApp number
- Order ID or transaction reference
- Reason for the request
Contact us
Email: support@mindspeak.club
Cancellation and Refund
1. Delivery Policy
All our products—webinars, masterclasses, and live courses—are delivered digitally. Upon successful purchase, you will receive:
- Access links via email and WhatsApp.
- Login credentials (if applicable) for our Learning Management System (LMS).
- Reminders & updates through email and WhatsApp before the session starts.
If you do not receive access details within 24 hours of purchase, please reach out to our support team at support@mindspeak.club.
2. Shipping Policy
Since our products are 100% digital, there is no physical shipping involved. All access details, including webinar links and course materials, will be shared via email and WhatsApp. Please ensure that you provide the correct email ID and WhatsApp number at checkout.
3. Cancellation & Refund Policy
- Cancellations are subject to approval by our team. Requests must be made at least 48 hours before the live session starts.
- No refunds will be provided for missed sessions or non-attendance.
- If a session is rescheduled or canceled by us, you will be notified, and alternative options will be provided.
To request a cancellation, email us at support@mindspeak.club with your order details.
For any further queries, feel free to contact our support team.